Hi Andrew,
Apologies for the inconvenience first of all. We have been dealing with multiple situations that made for delays with the orders for our US customers. The restock shipment was delayed, then held up at the port due to weather and congestions from that and after that, the stock was not booked into the warehouse correctly, still not allowing us to ship out the orders. It is currently still being sorted out for the stock, we do expect this to be cleared in the coming days.
That said, I see you were not contacted for this order with information and we apologize for that, that should absolutely have happened.
The order is noted to have been delivered per yesterday, I hope all is received in good order.
If anything, kindly reach out to us by replying to this message, opening a Live Chat from the website or by sending a new message to love@jimmyjoy.com, we will gladly assist.
Sorry once again for the situation, we appreciate your feedback