Frequently asked questions

Welcome to our FAQ page! Meet Samantha, our new GPT4-powered chatbot specialized in everything Jimmy Joy. While she's an expert in our products and services, feel free to ask her anything. Below, you'll find our FAQ accordions covering commonly asked questions.

General

Jimmy Joy pioneers in creating nutritionally complete and sustainable food.

Our healthy, fast, and tasty meals deliver your daily nutritional needs in under a minute, give you energy, and save you Plenny of time.

Jimmy Joy is made of actual food. It contains everything your body needs to stay healthy, and more importantly, maintain its high level of magnificence. Our plant-based ingredients consist of a fine blend of oats, soy, rice, milled golden flaxseed, rapeseed and sunflower oil, a mix of 26 essential vitamins and minerals. Plenny Shake strawberry, banana, wild berries and coconut also contain real freeze-dried fruit.

Each meal provides a great amount of protein with a complete amino acid profile, an adequate amount of good fats, slow-releasing complex carbs for energy and plenty of fibre to help your digestive system. We know, it’s a  (literal) mouthful.

Heck yeah! Choose the Try-out Bundle to try all the Jimmy Joy meals and kick-start this incredible journey of healthy food without the hassle.

Our Plenny Shake and Plenny Shake Active are made in our picture-perfect hometown of Amsterdam. Ja zeker, the city of stroopwafels and narrow houses with strange roofs.

Our other meals are manufactured in our equally lovely European neighbouring countries.

It doesn’t matter how awesome your life is, it can always get more awesome. Or at least easier. Jimmy Joy will help you get all the nutrition you need without any effort whatsoever. No more (or at least less) trips to the grocery store, waiting in line for the cashier, or dishes! And with our subscription service you won’t even have to worry about ordering anymore.

Sorry, that’s confidential.

Nutrition

For virgins, gentle and slow is the way to go. As with any dietary change, our body may need some time to adjust to ''new'' kinds of food. Therefore we recommend starting with replacing one meal a day for the first few days so you can see how your body reacts.

Well that’s the thing: our meals need minimal prepping.

For a 400 kcal meal of Plenny Shake or Plenny Shake Active, just add two scoops and some water. You can make your shake as dense or watery as you prefer.

Our Plenny Bars and Plenny Drink are even easier: you just need to remove the wrapper or turn the lid.

For our Plenny Pot just add two scoops to your reusable Jimmy Joy Pot, pour 200 ml of hot water and wait 5 minutes. Then you have a delicious hot meal, ready to enjoy!

Wow, calm down. The recommended serving size of Plenny meals is 400 kcal but you can increase it by adding an extra scoop of Plenny Shake, Plenny Shake Active or Plenny Pot. Plenny Bar and Plenny Drink contain 400 kcal per bar/drink.

Our Plenny Protein contains approximately 130 kcal per portion. This one is not a meal but a high-protein shake.

No, that would definitely defeat the purpose of eating. Although the duration of satiation can differ per person (depending on build and lifestyle), our experience shows that with our 400 kcal meals you’ll feel full for about 3 to 5 hours.

It is possible to eat exclusively Jimmy Joy, and we’re happy to report we have customers who have done so or are still doing this - they’re still alive (phew!), and have - after a long period of 100% Jimmy Joy consumption - had their blood tested which came back with very positive results.

Most of our customers use our meals for breakfast or lunch, as for some people these meals are usually not that much of a social affair and more or less something you have to get over with.

Although our meals are not designed to lose weight, they can definitely help. With Jimmy Joy meals you’ll always know exactly how many calories you’re consuming, making it super easy to make sure you’re getting the exact amount you need to achieve your body goals!

If you want to know about losing fat, maintaining weight or gaining weight with Jimmy Joy, we can recommend these articles.

Yes, all our meals are vegan!

Nuts

There are no nuts in our meals except for the Plenny Bar Almond & Fig, which contains almonds. However, our Plenny Pots are produced in a plant which handles peanuts and nuts, so there may be traces.

Gluten

Our oats are processed in an environment where gluten-products are processed as well, so unfortunately we cannot definitely rule out cross-contamination. The oats make up about 30% of our Plenny Shake, Plenny Shake Active and Plenny Bar.

Our Plenny Protein doesn’t contain oats but it is produced in the same facilities, that’s why it might contain traces of gluten.

The Cajun Creamy Pasta, the Satay Noodles, the Mac and Cheeze and the Lentil Bolognese contain wheat pasta, therefore they have gluten.


Soy

Our meals contain significant amounts of soy. If you’re allergic, steer clear!  

Lactose

Our meals do not contain dairy-based ingredients or lactose. However, our Plenny Bars and Plenny Pots are produced in a plant which handles milk, so there may be traces. If you are highly allergic, please do not try them. Want to learn more about lactose? Click here.

While none of the ingredients we use are harmful or dangerous to pregnant women, our meals are based on the nutritional needs of an average adult. If you’re pregnant (or nursing) you will have different dietary/nutritional needs than the average adult, so we do not recommend you using our meals when pregnant or nursing. Please consult with your doctor before doing so.

Our products are based on the nutritional needs of the average adult. Since children have different nutritional needs, we don’t recommend our products for children.

Actually, soy is amazing. Read our blog about it here.

Practical

Unfortunately we currently don't have any retail points.

All of our meals have a shelf life of 12 months after production, no more wasting food!

Store Jimmy Joy meals in a cool, dark place like a cupboard or pantry and you’ll be fine until at least the mentioned expiration date. Make sure the pouches are well sealed!

We don’t recommend consuming our meals past the expiration date. Try at your own risk, but check its colour, smell and texture beforehand!

Our Plenny Shakes, Plenny Shake Active and Plenny Protein pouches are made of recycling category 7 - a mix of different plastics. Although more complex, this category can sometimes be recycled.

Our Plenny Drinks come in recyclable Tetra Pak® packaging, which consists of 37% recycled carton and a plastic lid/cap.

Our Plenny Bar wrappers are not fully recyclable because of the aluminium lining they contain. However, the cardboard box is recyclable.

Our Plenny Pot pouches are made of recycled category 4 plastic, which is recyclable.

You can subscribe to our meals to get a 20% discount. You can skip or cancel subscriptions at any time, read more about subscriptions here.

What?

Shipping & Orders

See for yourself!

We currently can't ship to the following countries: Iraq, Israel, Mexico, Cuba, North Korea, Brazil, Sudan, Iran (Islamic Republic of), Syrian Arab Republic, Chile, Turkey, Belarus, Costa Rica, Afghanistan, Libyan Arab Jamahiriya and Falkland Islands (Malvinas).

In Europe we ship with Bring, B-Post, Budbee, Colis Prive, DPD, GLS, SEUR, UPS & PostNL.

In the UK we ship with DPD. 

For some countries we ship with one carrier from a certain weight and up, this is visible in the checkout.

When ordering from countries outside the European Union Customs Territory and VAT area, you may be charged extra import fees or customs taxes.

All first-time Jimmy Joy customers receive a free shaker and scoop. After you’ve selected your Plenny Shake, Plenny Shake Active or Plenny Protein, you can state that you are a new customer and you will get the option to select your shaker size. A free scoop and starter guide are automatically added to your cart.

We accept iDeal, Paypal, Visa, Mastercard, American Express and Apple Pay.

Why of course! Once your order has been processed you will receive a tracking code with which you can follow your order. The tracking becomes active once the order has been picked up by the shipping company responsible for delivering it to you! If you haven’t received a tracking code, don’t hesitate to contact us.

They’re awesome. Like money, but better. Check it out here.

As a matter of fact we do! To introduce a friend, simply press the turquoise 'Rewards' button in the bottom right of your screen, login to the rewards program and you will be able to see your referral link. You and your friend will both receive a €10 discount. Use it wisely!

The referral discount only applies to orders above € 49,- single purchases. If you want to use it on a subscription, please contact love@jimmyjoy.com

We have a 30-day-money-back-gaurantee. If you’re not happy with your order, just contact us at love@jimmyjoy.com and we’ll sort it out.