En España tenemos nuestro distribuidor llamado Esjoy, que envía nuestros productos desde Madrid.
En España tenemos nuestro distribuidor llamado Esjoy, que envía nuestros productos desde Madrid.
Order and shipping process
All orders are processed within 1 to 2 days (excluding weekends and holidays). After receiving an order confirmation email, you will receive a separate email including a track and trace code when your order has been shipped. Please allow 48 hours for the tracking information to become available.
Potential delays due to postal service problems are outside of our control.
The shipping costs vary per country of delivery. The shipping costs are to be paid by the consumer and will be communicated during the ordering process via the website and displayed at checkout.
If the order cannot be delivered, has been rejected by you or has not been claimed by you – and this is not due to the delivery service, Jimmy Joy or the product itself – then you will have to bear the costs related to the sending of the original delivery and the costs for returning the products, and where applicable, levies, taxes and/or customs fees made in relation to the original shipment containing the products and these costs for returning the products.
You agree that if you choose to deliver your order at an address that does not belong to you, for example, your neighbours’ address, you will bear the risk of correct delivery of the products the moment that the products have been delivered on that particular address.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at love@jimmyjoy.com with your name and order number, and we will look into it for you.
If Jimmy Joy does not deliver the order within 15 working days, and the right of withdrawal applies, you are allowed to terminate the agreement before the moment of delivery. If no right of withdrawal applies, then you agree that you will give us one last chance to deliver the products. If Jimmy Joy does not deliver after this last chance, then you are allowed to terminate the agreement. In that case, Jimmy Joy will reimburse all payments you have made to us in relation to the order by using the same means of payment as you used for the initial transaction. This also applies if Jimmy Joy has informed you that it cannot or shall not deliver.
In-store pickup
You can avoid shipping fees by doing and picking up your order directly at our office in Amsterdam, the Netherlands during weekdays from 9:00 till 17:00. Your order will be processed directly.
Local delivery
We provide free shipping for any order above EUR 49,- in the Netherlands. The flat rate for orders of EUR 49,- and below is EUR 5,-. This also applies to Belgium, Germany.
International shipping outside Europe
It is important to know that all countries outside the European Union may apply certain import levies, taxes and/or customs fees. When ordering from countries outside the European Union customs territory and VAT area, you may be charged with extra import or customs taxes. These costs are, dependent on the delivery service, wholly to be paid to the consumer and are also visible during the ordering process via the website. Jimmy Joy is not able to calculate in advance the exact amount of import levies, taxes, and customs fees because these costs are linked to the weight of the products that have to be delivered.
We would like to note specifically for the UK shipments, that at this time custom problems due to Brexit are also out of our control.
We offer international shipping to most countries worldwide. A list of countries we deliver to is included in Appendix 1.
United States of America
Orders are regularly placed on the website www.jimmyjoy.com. However, there is a separate website for the US: us.jimmyjoy.com. For orders placed on the USA website and delivered in the US. Jimmy Joy provides free shipping for any order above $ 75,-. The flat rate for orders of $ 7,-5 and below is $ 9,5.
Reconsidering in time and returning products
Consumers are allowed to withdraw from the agreement until the end of the 14th day. If this 14th day takes place on the weekend (Saturday and Sunday) or on a holiday, then the time to reconsider as described by law regarding the right of withdrawal ends on the first following working day.
Consumers may withdraw from the Agreement before the order has been delivered.
After exercising your right of withdrawal, the consumer will have an additional 14 days to send the concerning products back to Jimmy Joy.
The right of withdrawal cannot be executed if the delivered products are: liable to deteriorate or expire rapidly; not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; or are, after delivery, inseparably mixed with other items.
Sustainability
We offset our co2 emissions for shipping by planting trees with Trees for All.
Appendix I
Belgium
Germany
United Kingdom
Austria
Czech Republic
Denmark
Estonia
Finland
France
Hungary
Ireland
Italy
Luxembourg
Monaco
Netherlands
Poland
Portugal
Slovakia
Spain
Sweden
Malta
Isle of Man
Latvia
Lithuania
Slovenia
Bulgaria
Greece
Croatia
Romanio
Aland Islands
Albania
Algeria
Andorra
Guernsey
Iceland
Liechtenstein
Norway
Switzerland
Bosnia
Canary Islands
Melilla
Balears
American Samoa
Angola
Anguilla
Antigua
Barbuda
Argentina
Armenia
Aruba
Azerbaijan
Australia
Bahamas
Bahrain
Bangladesh
Barbados
Belize
Benin
Bermuda
Bhutan
Bolivia
Botswana
Brunei Darussalam
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Cook Islands
Cote D'Ivoire
Curacao
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Savador
Equatorial Guinea
Eritrea
Ethiopia
Faroe Islands
Fiji
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Ghana
Gibraltar
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Holy City (Vatican City State)
Honduras
Hong Kong
India
Indonesia
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Kuwait
Kyrgyzstan
Lao People’s Democratic Republic
Lebanon
Lesotho
Liberia
Macoa
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Marshall Islands
Martinique
Mauritius
Micronesia (Federal States of)
Moldava (Republic of)
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Islands
Northern Marina Islands
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Puerto Rico
Qatar
Republic of Cameroon
Reunion
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
Sao Tome and Principe
Saudi Arabia
Senegal, Serbia
Seychelles
Sierra Leone
Singapore
Solomon Islands
Somalia
South Africa
South Korea
Sri Lanka
Suriname
Svalbard and Jan Mayen
Swaziland
Taiwan
Tajikistan
Tanzania (United Republic of)
Thailand
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkmenistan
Turk and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United States of America
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Furuna
Western Sahara
Yeman
Zambia
Zimbabwe