Shipping policy



Order and shipping process

All orders are processed within 1 to 2 days (excluding weekends and holidays). After receiving an order confirmation email, you will receive a separate email including a track and trace code when your order has been shipped. Please allow 48 hours for the tracking information to become available. 


Potential delays due to postal service problems are outside of our control. 


The shipping costs vary per country of delivery. The shipping costs are to be paid by the consumer and will be communicated during the ordering process via the website and displayed at checkout.

If the order cannot be delivered, has been rejected by you or has not been claimed by you – and this is not due to the delivery service, Jimmy Joy or the product itself – then you will have to bear the costs related to the sending of the original delivery and the costs for returning the products, and where applicable, levies, taxes and/or customs fees made in relation to the original shipment containing the products and these costs for returning the products.

You agree that if you choose to deliver your order at an address that does not belong to you, for example, your neighbours’ address, you will bear the risk of correct delivery of the products the moment that the products have been delivered on that particular address.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at love@jimmyjoy.com with your name and order number, and we will look into it for you.

If Jimmy Joy does not deliver the order within 15 working days, and the right of withdrawal applies, you are allowed to terminate the agreement before the moment of delivery. If no right of withdrawal applies, then you agree that you will give us one last chance to deliver the products. If Jimmy Joy does not deliver after this last chance, then you are allowed to terminate the agreement. In that case, Jimmy Joy will reimburse all payments you have made to us in relation to the order by using the same means of payment as you used for the initial transaction. This also applies if Jimmy Joy has informed you that it cannot or shall not deliver.

In-store pickup

You can avoid shipping fees by doing and picking up your order directly at our office in Amsterdam, the Netherlands during weekdays from 9:00 till 17:00. Your order will be processed directly. 


Local delivery

We provide free shipping for any order above EUR 49,- in the Netherlands. The flat rate for orders of EUR 49,- and below is EUR 5,-. This also applies to Belgium, Germany.


International shipping outside Europe

It is important to know that all countries outside the European Union may apply certain import levies, taxes and/or customs fees. When ordering from countries outside the European Union customs territory and VAT area, you may be charged with extra import or customs taxes. These costs are, dependent on the delivery service, wholly to be paid to the consumer and are also visible during the ordering process via the website. Jimmy Joy is not able to calculate in advance the exact amount of import levies, taxes, and customs fees because these costs are linked to the weight of the products that have to be delivered.


We would like to note specifically for the UK shipments, that at this time custom problems due to Brexit are also out of our control. 


We offer international shipping to most countries worldwide. A list of countries we deliver to is included in Appendix 1.


United States of America

Orders are regularly placed on the website www.jimmyjoy.com. However, there is a separate website for the US: us.jimmyjoy.com. For orders placed on the USA website and delivered in the US. Jimmy Joy provides free shipping for any order above $ 75,-. The flat rate for orders of $ 7,-5 and below is $ 9,5.


Reconsidering in time and returning products

Consumers are allowed to withdraw from the agreement until the end of the 14th day. If this 14th day takes place on the weekend (Saturday and Sunday) or on a holiday, then the time to reconsider as described by law regarding the right of withdrawal ends on the first following working day.


Consumers may withdraw from the Agreement before the order has been delivered.

After exercising your right of withdrawal, the consumer will have an additional 14 days to send the concerning products back to Jimmy Joy.


The right of withdrawal cannot be executed if the delivered products are: liable to deteriorate or expire rapidly; not suitable for return due to health protection or hygiene reasons and were unsealed after delivery; or are, after delivery, inseparably mixed with other items. 


Sustainability 

We offset our co2 emissions for shipping by planting trees with Trees for All. 



Appendix I



Belgium 

Germany

United Kingdom

Austria

Czech Republic

Denmark

Estonia

Finland

France

Hungary 

Ireland

Italy

Luxembourg

Monaco

Netherlands

Poland

Portugal

Slovakia

Spain

Sweden 

Malta

Isle of Man

Latvia

Lithuania

Slovenia


Bulgaria

Greece

Croatia

Romanio


Aland Islands

Albania 

Algeria

Andorra

Guernsey

Iceland

Liechtenstein

Norway 

Switzerland

Bosnia

Canary Islands

Melilla

Balears


American Samoa

Angola

Anguilla

Antigua

Barbuda

Argentina

Armenia

Aruba

Azerbaijan

Australia

Bahamas 

Bahrain

Bangladesh

Barbados

Belize

Benin

Bermuda

Bhutan

Bolivia

Botswana

Brunei Darussalam

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands

Central African Republic

Chad

Chile

China 

Colombia

Comoros

Congo

Cook Islands

Cote D'Ivoire

Curacao

Djibouti

Dominica

Dominican Republic

Ecuador 

Egypt

El Savador

Equatorial Guinea

Eritrea

Ethiopia

Faroe Islands 

Fiji

French Guiana

French Polynesia

Gabon

Gambia

Georgia

Ghana

Gibraltar

Greenland

Grenada

Guadeloupe

Guatemala

Guinea

Guinea-Bissau

Guyana

Haiti

Holy City (Vatican City State)

Honduras

Hong Kong

India

Indonesia

Jamaica

Japan

Jersey

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Lao People’s Democratic Republic

Lebanon

Lesotho

Liberia

Macoa 

Macedonia

Madagascar

Malawi

Malaysia

Maldives

Mali

Marshall Islands

Martinique

Mauritius

Micronesia (Federal States of) 

Moldava (Republic of)

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal 

Antilles

New Caledonia

New Zealand

Nicaragua

Niger

Nigeria

Niue

Norfolk Islands

Northern Marina Islands

Oman

Pakistan

Palau

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Pitcairn

Puerto Rico

Qatar

Republic of Cameroon

Reunion

Rwanda

Saint Helena

Saint Kitts and Nevis

Saint Lucia

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Samoa

Sao Tome and Principe

Saudi Arabia

Senegal, Serbia

Seychelles

Sierra Leone

Singapore

Solomon Islands

Somalia

South Africa

South Korea

Sri Lanka

Suriname

Svalbard and Jan Mayen

Swaziland

Taiwan

Tajikistan

Tanzania (United Republic of)

Thailand

Togo

Tokelau

Tonga

Trinidad and Tobago

Tunisia

Turkmenistan

Turk and Caicos Islands

Tuvalu

Uganda

Ukraine

United Arab Emirates

United States of America

Uruguay
Uzbekistan

Vanuatu

Venezuela

Vietnam

Virgin Islands (British)

Virgin Islands (U.S.)

Wallis and Furuna

Western Sahara

Yeman

Zambia

Zimbabwe